Welcome to Our Returns & Warranty Page

Here, you’ll find everything you need to know about our returns, refunds, and exchange policies, as well as detailed information about our Balance Harness Warranty program. If you need to submit a warranty claim, simply fill out the form provided in the warranty section below. We're here to make the process as smooth as possible! If you have any questions please reach out to us at customerservice@blue-9.com.

Returns

We are happy to accept a return within 30 days of your purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. To complete your return please download the return form (see below) for further details. Purchases from 3rd party dealers are subject to their individual return policies.

If the returned product is not in new and resalable condition, you will receive a partial refund (less $10) of the purchase price. We are only able to accept returns within 30 days of the purchase.

Return Request Form

Wholesale Customer return requests must be preapproved and will not be accepted without written consent from Blue-9. Returns are subject to 20% restocking fee and return freight costs. Requests can be sent to Wholesale@Blue-9.com

Refunds

We must receive your return within 30 days of purchase. Upon receipt, we will inspect the return and issue you a refund for the purchase price of the product. If the returned product is not in new and resalable condition, you will receive a partial refund (less $10) of the purchase price. We do not refund shipping costs associated with the order.

Your refund will be applied within 3 business days of receiving your return. Depending on the method of payment, the refund should show up on your account within 3-10 business days.

Return Request Form

Exchanges

Exchanges are processed as new orders. Follow the return process noted on this page and place a new order for the size/color you need. Shipping charges will apply to new orders. We recommend placing your new order immediately. This will ensure that you’ll get your new product quickly and that it won’t go out of stock while you’re waiting.

Customers who purchased from Amazon but wish to exchange for a different size may use the Amazon Exchange request form listed below.

Amazon Exchange Request

Balance Harness Warranty

This comprehensive warranty provides protection against chewing damage, manufacturing defects, hardware failures, and more. The warranty must be purchased at the same time as the Balance Harness directly from Blue-9 Pet Products.

Warranty Coverage Includes:

  • Manufacturing Defects: Covers flaws in material or workmanship that impair functionality.
  • Hardware Failures: Includes defects or failures of buckles, clips, rings, or other hardware components.
  • Stitching and Seam Defects: Protects against failures in seams or stitching that affect the product's use.
  • Chewing Damage: Offers replacement for damages caused by chewing during the one-year warranty period.

How to Claim:

To file a claim request for your one-year warranty, complete the warranty form below. If your claim is approved, we will replace your Balance Harness with a new harness of the same size and color as your original. You will not be charged for the replacement Balance Harness but you will be billed for the cost to ship the replacement.

Please Note:

While we strive to offer comprehensive protection, the following are not covered under this warranty:

  • Lost or outgrown harnesses.
  • Fully functional items that do not exhibit defects or damages covered under this warranty.
  • Normal wear and tear, such as fading, scratches, or odor resulting from regular use.
  • Intentional damage or repeated misuse of the product.
  • Items received as donations, sponsorships, or free promotions.
  • Products purchased through third-party sellers or not directly from Blue-9.
  • Products purchased by wholesale customers.

The cost to ship the replacement harness is not covered and will be the responsibility of the customer to pay.

Blue-9 Pet Products reserves the right to limit the number of replacements provided under this warranty if excessive use or abuse of warranty policies is detected.

Warranty Terms and Conditions:

  1. Eligibility: The warranty applies exclusively to Balance Harnesses purchased directly from Blue-9 Pet Products with the extended warranty purchased at the same time. Proof of purchase is required to validate coverage.
  2. Warranty Activation and Duration: The warranty is valid for one (1) year from the original purchase date of the Balance Harness.
  3. Replacement Policy: At Blue-9 Pet Products’ discretion, defective products will be repaired or replaced with the same or comparable product. If the exact product is unavailable, a product of equal value may be offered. Replacement does not extend the original warranty period.
  4. Claim Requirements: Customers must submit proof of purchase and provide a detailed description of the issue with clear photographs of the harness. Note: Customer will be responsible for the cost to ship the replacement harness to them.

FAQs

We don’t cover shipping for returns or exchanges. Customers are responsible for shipping the product back to us.

No, warranties must be purchased at the same time as your Balance Harness. Additionally, the harness must be purchased directly from Blue-9 to qualify.